For hotel operations
A room out of order is a room you cannot sell tonight.
Housekeeping and front desk raise faults where they find them. Engineering sees one prioritised queue, and a room only returns to service when someone else confirms the work.
What we can state plainly
The product is the same in every industry. Only the examples change, and nothing here is industry-specific marketing.
- Faults are raised against the room, area or asset, not a vague location.
- Guest-facing urgency drives priority through rules you configure.
- Public-area and kitchen checks are published procedures with evidence.
- Vendor work is shared through a private link without giving access to the property's records.
How a typical problem runs
- 1
Found on the floor
Housekeeping or front desk reports the fault with a photo.
- 2
Prioritised
Occupied rooms and guest areas escalate by your own rules.
- 3
Engineering or vendor
Assigned internally or shared with an approved contractor.
- 4
Back in service
A second person verifies before the room or area is cleared.
What you use most
Property readiness
One figure per property from open work, overdue checks and failures.
Area and asset records
Rooms, kitchens, plant and public areas with their own history.
Preventive plans
Routine servicing scheduled around occupancy.
Evidence
Photos held privately and released only to authorised viewers.
The screens behind this page
Every entry names a real screen in the application and its state today.
/reportAvailable todayFrontline reporting with photos and customer impact
Available today: the report a branch team member fills in.
Data shown: Sample branch report
/queueAvailable todayShared queue with priority, owner and response clock
Available today: one queue with owners and response clocks.
Data shown: Sample work queue
/maintenanceAvailable todayPreventive maintenance plans and meter triggers
Available today: recurring plans that generate scheduled work.
Data shown: Sample refrigeration and fryer plans
/vendorsAvailable todayVendor records, coverage, contracts and shared jobs
Available today: vendor coverage and the work shared with each vendor.
Data shown: Sample refrigeration and cleaning vendors
What's included
What you get on day one, and what we connect to your own systems during onboarding.
Included
- Fault reporting, prioritisation, vendor coordination, preventive plans and verified closure
Connected during setup
- WhatsApp, SMS and email alerts need your own accounts and approved templates
- Connections to your existing systems need your credentials and a test in your workspace
Common questions
- Does it connect to our property management system?
- Not today. Room status is managed in BranchFlow and would need a connection we build with you, using your credentials.
- Is there a ready-made template for our industry?
- They are configured for you. The procedures, issue types and wording are configured during setup. Restaurant routines are the only ones we have built out in advance.
- Can each site see only its own work?
- Yes. Site-level access is enforced in the database, and it applies to reports and exports too.
How access and records are handled
Each organisation's records are separated in the database, and people only see the branches they are assigned to. Status changes, approvals, rejections and verifications are recorded with who did them and when. We do not claim any external certification or audit at this stage; if you need a formal security review, ask us and we will tell you exactly what exists today.