For retail operations
A broken chiller is lost margin every hour it stays broken.
Store staff report faults from the shop floor in seconds. The work gets an owner and a clock, and nothing closes until someone else accepts the fix.
What we can state plainly
The product is the same in every industry. Only the examples change, and nothing here is industry-specific marketing.
- One record per fault, per store, with photos and customer impact.
- Store managers see their own stores; regional managers see their region.
- Recurring faults per store and per equipment type are counted, not guessed.
- Stock and consumable requests run through the same approval and delivery flow.
How a typical problem runs
- 1
Floor staff report
A chiller, till, door or light fault raised from a phone with a photo.
- 2
Triaged centrally
Priority and response expectation applied by your own rules.
- 3
Fixed or escalated
Internal team or an approved vendor, with the work shared privately.
- 4
Verified and counted
Closure needs a second person; repeat faults show up in reporting.
What you use most
Store readiness
A single figure per store built from open work, overdue checks and failures.
Equipment history
Chillers, tills and signage with downtime and failure causes.
Opening routines
Versioned opening and closing checks with evidence.
Consumables
Bags, receipt rolls and cleaning supplies requested and delivered with proof.
The screens behind this page
Every entry names a real screen in the application and its state today.
/reportAvailable todayFrontline reporting with photos and customer impact
Available today: the report a branch team member fills in.
Data shown: Sample branch report
/queueAvailable todayShared queue with priority, owner and response clock
Available today: one queue with owners and response clocks.
Data shown: Sample work queue
/assetsAvailable todayEquipment register with history, downtime and failure causes
Available today: one record per unit with its own history.
Data shown: Sample freezers, fryers and vehicles
/suppliesAvailable todaySupply requests, approval and receipt confirmation
Available today: request, approve, dispatch, confirm receipt.
Data shown: Sample packaging and parts requests
What's included
What you get on day one, and what we connect to your own systems during onboarding.
Included
- Fault reporting, ownership, verified closure, equipment history, checks and supply requests
Connected during setup
- WhatsApp, SMS and email alerts need your own accounts and approved templates
- Connections to your existing systems need your credentials and a test in your workspace
Common questions
- Can we link faults to lost sales?
- Once your point-of-sale data is connected and tested, work can be compared against trading. Until then, downtime is recorded but not priced.
- Is there a ready-made template for our industry?
- They are configured for you. The procedures, issue types and wording are configured during setup. Restaurant routines are the only ones we have built out in advance.
- Can each site see only its own work?
- Yes. Site-level access is enforced in the database, and it applies to reports and exports too.
How access and records are handled
Each organisation's records are separated in the database, and people only see the branches they are assigned to. Status changes, approvals, rejections and verifications are recorded with who did them and when. We do not claim any external certification or audit at this stage; if you need a formal security review, ask us and we will tell you exactly what exists today.