BranchFlow

For operations managers

Every branch problem in one place, with a name against it.

Phone calls and group chats lose the detail. BranchFlow keeps one record per problem: what happened, who owns it, what was done and who accepted the result.

What we can state plainly

Each line here is something the running system does today, not an ambition.

  • One record per issue, shared by the branch, the dispatcher and the person doing the work.
  • Branch-facing updates are separate from internal notes on the same record.
  • People only see the branches they are assigned to, enforced in the database.
  • Every status change is stored with who made it and when.

How it works in practice

  1. 1

    Report

    The branch raises the issue with photos, severity and customer impact.

  2. 2

    Own

    It lands in one queue with a priority, a response clock and a named owner.

  3. 3

    Update

    The branch sees progress without reading internal working notes.

  4. 4

    Close

    A second authorised person accepts the result before it closes.

What you get

  • One shared queue

    List, board and calendar views of the same work across branches.

  • Response clocks

    Expected response and resolution times per priority, configured per brand.

  • Branch readiness

    A readiness figure per branch built from open work, checks and overdue items.

  • Full history

    Who reported, who worked, who verified, with timestamps kept for the record.

The screens behind this page

Every entry names a real screen in the application and its state today.

  • /overviewAvailable today

    Leadership overview of open work and branch readiness

    Available today in the demonstration workspace.

    Data shown: Sample multi-branch group

  • /reportAvailable today

    Frontline reporting with photos and customer impact

    Available today: the report a branch team member fills in.

    Data shown: Sample branch report

  • /queueAvailable today

    Shared queue with priority, owner and response clock

    Available today: one queue with owners and response clocks.

    Data shown: Sample work queue

  • /verifyAvailable today

    Independent verification before closure

    Available today: closure requires a second person.

    Data shown: Sample verification decision

What's included

What you get on day one, and what we connect to your own systems during onboarding.

Included

  • Reporting, queue, ownership and verified closure
  • Branch readiness figures
  • Branch-level access control

Connected during setup

  • WhatsApp, SMS and email alerts need your own accounts before they leave the app

Common questions

Can a franchisee only see their own branches?
Yes. Branch access is applied in the database, so it also applies to exports and reports.
Can we use our own wording?
Yes. Issue types, priorities and the words shown on screen are set per organisation and brand.

How access and records are handled

Each organisation's records are separated in the database, and people only see the branches they are assigned to. Status changes, approvals, rejections and verifications are recorded with who did them and when. We do not claim any external certification or audit at this stage; if you need a formal security review, ask us and we will tell you exactly what exists today.

Walk this part of the system yourself.

The demonstration workspace is loaded with clearly labelled sample branches and records, so you can test this workflow end to end before deciding anything.