Resources
What good looks like when something goes wrong.
These are working routines, not theory. Adapt them to your own brand rules, then publish them as procedures inside BranchFlow.
Equipment failure during service
- 1
Contain
Move stock, isolate the unit, note the time it stopped.
- 2
Report
One record with photos, the temperature or fault reading, and customer impact.
- 3
Decide
Internal fix, approved vendor, or temporary workaround with a deadline.
- 4
Verify
Someone other than the fixer confirms it is genuinely back in service.
A failed food-safety check
- 1
Record the failure honestly
A pass that was not earned is worse than a failure with a fix.
- 2
Corrective action
The failed step creates work with an owner and a deadline.
- 3
Check the pattern
The same step failing weekly is a process problem, not a people problem.
- 4
Close with evidence
Photo or reading attached, verified by a second person.
Running short mid-shift
- 1
Request with quantity
Say what is needed and how urgently, not just that you are out.
- 2
Approve against limits
Whoever may approve that value approves it.
- 3
Dispatch and confirm
Assign a run and confirm what actually arrived.
- 4
Fix the level
If it keeps happening, the reorder point is wrong.
Vendor visit that must not drag
- 1
Share one job
Send a private link to the specific work, not your records.
- 2
Set expectation
Attendance and completion expectations written on the job.
- 3
Keep notes separate
Internal discussion stays internal.
- 4
Verify the outcome
The vendor's word is an update, not a closure.
What we will not claim on this page
- These playbooks are ours, written from operational practice. They are not an industry standard and are not certified by anyone.
- Anything legally required in your country must be checked against your own regulator's guidance.
How your data is handled
How access and records are handled
Each organisation's records are separated in the database, and people only see the branches they are assigned to. Status changes, approvals, rejections and verifications are recorded with who did them and when. We do not claim any external certification or audit at this stage; if you need a formal security review, ask us and we will tell you exactly what exists today.